Shift Key SoftwareDownload PDF

Full résumé

Jacob Crandall

Salesforce Administrator / Developer · Freelance Software Engineer

jacob@shiftkeysoftware.comLinkedInGitHub

Professional summary

Salesforce Administrator and Developer with five years of experience at International Justice Mission managing Salesforce delivery, CI/CD through Gearset, production deployments, and major platform releases. I turn complicated requirements into dependable workflows, support people through change, and bring the same systems-minded approach to native Apple software through Shift Key Software.

Professional experience

Freelance Software Engineer

Shift Key Software LLC

Oklahoma City, Oklahoma
  • Design and build independent software products for Apple platforms, with an emphasis on native interaction, dependable workflows, and thoughtful product direction.
  • Own product discovery, Swift and SwiftUI implementation, testing, accessibility, packaging, and release engineering across a growing portfolio of macOS and iOS products.
  • Build and deploy web products backed by databases, using Supabase, Vercel, Cloudflare, and GitHub while managing delivery and documentation through Jira and Confluence.
  • Develop practical systems around AI-assisted workflows, media, app maintenance, transcription, grocery planning, and cross-device continuity.

Salesforce Administrator / Developer

International Justice Mission

Remote
  • Administer and develop Salesforce solutions, including Flow automation, to improve data integrity, user experience, and dependable operations across departments.
  • Build Salesforce capabilities with Agentforce agents, Apex, and Lightning Web Components (LWC), combining programmatic development with declarative automation.
  • Manage the Salesforce CI/CD lifecycle through Gearset, including comparisons, dependency review, validation, release packaging, deployment, and post-release verification.
  • Own IJM's biweekly production deployment cadence and lead deployments for major Salesforce projects, coordinating readiness, risk, timing, and validation across teams.
  • Troubleshoot complex platform and access issues, communicate technical decisions clearly, and train users on new processes and capabilities.
  • Lead critical system and data migration work while collaborating with technical and nontechnical partners to connect platform releases to real business outcomes.

Operations

Diamond S Trucking

Catoosa, Oklahoma
  • Selected, implemented, and administered operational systems including Samsara, HubSpot, Tenstreet, J. J. Keller Safety Management Suite, ITS Dispatch, DocuSign, and Wix.
  • Served as the central IT help desk and systems administrator, supporting employees through new-tool rollouts and ongoing technical issues.
  • Created and delivered training for as many as 40 employees, covering operational workflows, safety requirements, and compliance processes.
  • Built multichannel recruiting and marketing campaigns across social, email, SMS, and web that contributed to a 25% increase in staffing.
  • Managed recruiting, interviewing, hiring, onboarding, safety, and regulatory compliance while improving each process with practical technology.

Assistant Registrar

Oral Roberts University

Tulsa, Oklahoma
  • Served as a Salesforce and Pardot subject-matter expert during implementation, becoming a platform power user and training staff on new workflows.
  • Built reports and supported data-informed operations for student services and graduation processes serving more than 3,000 students.
  • Managed transfer work, student forms, records, and cross-functional requests with a focus on accuracy, responsiveness, and a clear student experience.

Certifications

Gearset CertificationsGearset · All certifications completed

Salesforce Certified Platform App BuilderSalesforce · Mar 2024

Salesforce Certified AdministratorSalesforce · Oct 2021

Education

Bachelor of Science, MarketingOral Roberts University · 2013–2015

Associate of Science, MarketingTulsa Community College · 2010–2013

Skills & tools

SalesforceAdministration · Agentforce · Apex · LWC · Flow · Data migration · Reports

DeliveryGearset CI/CD · Release management · Production deployments · DemandTools · Data integrity · Training

DevelopmentSwift · SwiftUI · macOS · iOS · GitHub · CI · Release engineering

Web & dataDatabases · Supabase · Vercel · Cloudflare · Jira · Confluence

OperationsTechnical support · System implementation · Recruiting · Compliance

Additional toolsAdobe Creative Suite · Microsoft 365 · Google Workspace · HubSpot · Pardot · DocuSign · Web design · Graphic design